SHIPPING & DELIVERY
SHIPPING & DELIVERY
Packing & Delivery Policy
We use Japan Postal Service to ship your orders from Japan.
Currently we use DHL Express or Fedex because Covid-19 made Japan Postal Service stopped international delivery service.
DHL Express or Fedex: the fastest shipping with tracking #, delivery time within 2-7 business days, but it depends on your area when you will receive it.
*DHL and Fedex cannot be delivered to P.O.Box **This option is not available in some area. We will contact you before shipping, if we can not ship to you. We currently offer a Special Discounted Shipping fee to any area.
Import duties and VAT; taxes and charges are not included in the item price or shipping fee. Please not that these charges are the buyer's responsibility.
Your order may be subject to VAT, import and/or taxes, which are levied once your package reaches your country. We ship your package DDU, “duties and taxes unpaid”, and we don't collect the VAT, duties and/or taxes and cannot calculate what your charges may be. If you incur these additional charges, they must be rendered in order for your package to clear customs. Please contact your local customs office for more information about your country’s custom policies,
Expedited Shipping (EMS): the fastest shipping with tracking #; delivery time within 4-10 business days, but it depends on your area when you will receive it.
*This option is not available in some area. We will contact you before shipping, if we can not ship to you.
Standard Shipping: the second fastest shipping with tracking # It takes 7-14 business days, but delivery time depends on the destination.
Economy Shipping: the cheapest shipping method. It takes 14-28 business days but depends on your area.
- We can ship to technically all over the world from Japan. Please remind that there are restrictions on some products so that some products cannot be shipped to outside Japan.
- Please note that it is the buyer needs to pay the customs duty upon receipt of the item if you need to do that.
- We cannot write incorrect value, because International government regulations prohibit such behavior.
- It takes up to 3~5 business days to ship your orders after your payment as our "handling time" except Saturday, Sunday, Japanese Public holidays.
- Please note that delivery date may be delayed due the state of affairs or strike in the addressee's country, processing speeds at the customs, or for political reasons.
Shipping fee & Insurance Policy
- The shipping fee for items is calculated by item-based and destination.
- Postal insurance fee is included in the shipping fee.
- Damage caused by post office (other than damage by Customs check) can be covered within the range of the insurance.
- Customs sometimes opens packages so you may receive your orders opened by them.
- Here is how you can check the total shipping fee before confirm your order;
(1) add all the items into shopping cart
(2) Choose your country and fill in Zip code, and click the button
(3) you'll see the total shipping fee for available shipping methods